Q. How can I avoid contact during check-in and check-out? / How is The Twin Oaks Hotel & Restaurant providing contactless stays?
With our Safety Assurance Promises that include Go Contactless, Guaranteed Safety & Sanitisation, Great F&B Hygiene, Global Social Distancing Norms, and The Twin Oaks Care with a Trained and Experienced Team, we at The Twin Oaks Hotel & Restaurant are following very stringent & thorough checks/measures...
Pre-Arrival:
- Our measures begin immediately after your booking is confirmed with us.
- Guests will be requested to share a digital copy of the photo identification prior to check-in.
- Mandatory temperature checks are conducted at the entrance.
- Security check will be done only through the Door Frame Metal detector (DFMD).
- Guests will not be escorted to the room to maintain social distancing.
- Luggage sanitization and disinfection will be done before placing in the booth.
- Online food ordering is available along with digital menus.
- Digital hotel invoices are shared on mail for contactless payment.
Q. Is room dining facility available at the hotels?
Yes, and we would encourage you to use this option. With our online ordering and billing facility, you can place the order of your choice from our digital menu and we will serve food in the room with minimum interaction to avoid touch/contact...
Q. How can I be assured about food hygiene?
All hygiene and sanitary measures mandatorily required by the FSSAI COVID-19 guidelines will be followed...
Q. How to trust my food is prepared by safe hands? / What are the precautions that will be taken while preparing and serving the food?
Food handling hygiene is maintained by use of gloves while handling raw ingredients, especially meat/poultry or eggs is mandatory by the kitchen staff for food safety...
Q. How to book a stay in The Twin Oaks Hotel & Restaurant or Payment & Refunds
Online Booking:
- Take advantage of our online booking service and reserve your rooms today at https://www.marigoldhotel.co.in/.
- You can also email us your reservation details at reservations@marigoldhotel.co.in.
- Reservations must be guaranteed by a credit card / Online Payment receipt. The hotel reserves the right to charge a no-show or late cancellation fee as per policy.
- The Twin Oaks offers you the convenience of booking a room over the telephone with the help of our travel advisors. Call us at 080-61329668 all days of the week 24/7.
- Wish to make a booking for 7 rooms or more? Please mail to reservations@marigoldhotel.co.in.
- Standard Check in is at 14:00 hrs and Standard checkout out is at 12:00 hrs. Early arrival and late departure is subject to availability of rooms and at an additional cost.
- Cancellation received 96 Hours prior to Check-in Time - No charge applicable.
- Cancellation received between 48 Hours to 96 Hours of check-in time - 70% charge of one night's tariff will be applicable.
- Cancellation received between 0 Hours to 48 Hours of check-in time - 100% charge of one night's tariff will be applicable.
- Refunds will be processed within 15 working days.
- In case of No-show, 100% charge for the first night will be applicable.
- The hotel is authorized to charge the final bill amount upon the completion of your stay.